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Annual Scientific Meeting

Session: Emily Couric Memorial Lecture

Kindness-Influenced Trust and Healing (Couric Lecture)

Tuesday, October 29, 2024
4:35 PM – 5:00 PM ET
Location: Terrace Ballroom 2-3
Livestream On-Demand Video

    Invited Lecturer(s)

  • Leonard L. Berry, PhD, MBA

    University Distinguished Professor, Regents Professor, MB Zale Chair in Retailing and Marketing Leadership, Senior Fellow of Institute for Healthcare Improvement
    Mays Business School, Texas A&M University
    College Station, TX

    PDF of Slides View Slides

Learning Objectives:

  • Demonstrate that kindness is a behavior with multiple dimensions that not only influences patients' trust and healing but benefits clinicians.